Order, Exchange, and Return Policy – Makeup Coma Boutique
Exchange Policy
In our commitment to customer satisfaction and product quality, we offer the following exchange policies:
1. Without prejudice to consumer rights as stipulated in the regulations and laws applicable in the Kingdom of Saudi Arabia, customers may request an exchange within 48 hours of receiving their product, but only in the following cases:
* Manufacturing defect.
* Damage or loss incurred before the product reached the customer.
2. To be eligible for an exchange, the following conditions must be met:
* Contacting customer service within the specified timeframe.
* Attaching photos or a video demonstrating the problem.
* The product must be unused, in its original condition, and with all its original accessories and packaging.
* The store reserves the right to inspect the product before approving the exchange to determine the cause of the problem.
3. If an exchange is approved due to a manufacturing defect or damage before use, the store will bear the shipping costs as required by regulations.
4. The boutique does not accept exchange requests for reasons unrelated to a product defect.
Cases Not Covered by Exchange
Products cannot be exchanged in the following cases:
* If the product was ordered by the customer in error.
* If the customer did not notice that the product was a pre-order before completing the purchase.
* If the product has been used, opened, or the original packaging removed in a way that prevents its resale, due to the nature of beauty and personal care products.
* If the damage is due to misuse or improper storage after receiving the product.
Pre-orders: Please note that the delivery time is an estimate and may be affected by factors beyond the store's control, such as international shipping or customs clearance.
* Packaging Variations: Manufacturers may update the packaging design without prior notice, and the customer will receive the latest available version.
* Color and Scent Variations: The color, scent, or texture of the products may vary slightly between manufacturing batches. This is not considered a manufacturing defect. * Individual Allergies: The store is not responsible for any allergic reaction or product unsuitability to the customer's skin or hair type. A sensitivity test is recommended before use.
* Delays Due to Shipping Company: After the order is handed over to the shipping company, the store is not responsible for any delays caused by the shipping company, weather conditions, or customs procedures, although it is committed to assisting in tracking the shipment.
* Incorrect Address: The customer is responsible for the accuracy of the shipping information. Any additional fees resulting from an incorrect address or non-delivery of the shipment are the customer's responsibility.
* Refusal to Receive Shipment: If the customer refuses to receive the order without any error on the part of the store, the store reserves the right to deduct the shipping fees and any applicable charges before issuing any refund.
* Order Cancellation: The customer has the right to request cancellation before the order is processed. Once processing or shipping has begun, cancellation is only possible according to the store's policy.
* Out of Stock: If a product becomes out of stock after the order is completed due to an unintentional error in updating inventory, the store reserves the right to cancel the order and issue a full refund.
* Prices and Offers: The store reserves the right to modify prices and offers at any time. These modifications are not retroactive to completed orders. * Technical Errors: The store reserves the right to cancel any order resulting from a clear error in price, description, or stock availability, and will issue a full refund to the customer.
Financial Refund Policy:
* The store does not offer refunds after purchase.
* If the product is unavailable for any reason due to the store, the full amount paid will be refunded to the customer using the same payment method.
Order Processing and Shipping Time:
* Order processing and delivery time varies depending on the shipping company or delivery method chosen by the customer at checkout.
* Shipping typically takes between 2 and 10 business days and may be longer during sales seasons, high demand, or circumstances beyond the control of the store or shipping companies.
* For pre-orders, the processing time shown on the product page at checkout will be adhered to.
Acceptance of Terms and Conditions:
By completing the purchase and paying for the order, the customer acknowledges having reviewed, agreed to, and accepted the Makeup Coma Boutique Order, Exchange, and Return Policy and Terms and Conditions.